Managed Services is a packaged approach to providing IT services. We have bundled all of the necessary monitoring, maintenance, remediation and help-desk support into a flat-rate monthly fee so you can have the peace of mind knowing your business network will stay up and running.
Waiting until a computer problem occurs before getting your IT company involved is a thing of the past. This break-fix approach was okay 15-20 years ago, but it no longer provides the preventative maintenance and monitoring required to keep your business computer network fortified against today’s cyber-threat climate.Most IT companies today offer some kind of preventative monitoring and maintenance, even if they don’t call it Managed Services. Managed Services is a set-it and forget-it approach to your company’s IT needs, all for a flat monthly fee. IT companies offering Managed Services are called MSPs (Managed Service Providers). Let professionals deal with IT.
Service Desk
Responsive IT guys are hard to find. Data-Link technicians are all local in Batavia, IL, and have an estimated 98% first call resolution rate. While our official business hours are 8am-5pm CT Monday through Friday, our clients may reach us evenings, weekends and even holidays to resolve their business critical issues.
Staff Augmentation
We often hear of the Owner or Manager of a small business being responsible for the company’s IT needs. They feel outsourcing IT is too expensive, or they do not want anyone outside of the company having access to their systems for privacy and security reasons. We offer expertise and support to you and your staff; when you need us and how you need us.